Privacy Policy
Greetings from Rooted Cafe!
We welcome you to our website and look forward to offering you a smooth shopping experience. At rootedcafe, we respect the right to privacy. Your name, address, date of birth, relationship status, contact details, credit card information, and any private details that you provide to us will be private and confidential. Your personal information won’t be used or revealed by rootedcafe unless necessary to conduct the desired business with you, or if obliged to be disclosed by law, the company informs you.
Rootedcafe guarantees that if your personal information is shared with any of its subsidiaries, business partners, or other third parties, it will only be done so in order to conduct the intended business with you. In order to improve services to its users, rootedcafe reserves the right to gather, examine, and publish aggregate site usage trends of all of its visitors. This includes disseminating the data to its affiliates and business partners as standard practice. Rootedcafe may conduct online surveys and contests as part of its business operations, and we have the right to utilise and disseminate the data thus obtained to improve its services to visitors. Additionally, as part of routine business operations, the information must be shared with the company’s subsidiaries and commercial partners.
While rootedcafe guarantees that it will use all possible efforts to protect the security and confidentiality of your personal details, it disclaims all liability for any violation of or unauthorised person’s use of your personal information as a result of inappropriate use of the internet environment.
Cookies: – We may provide your computer browser with a special random number known as a cookie in order to enhance your experience on the website or to assist one of our promotions. Important improvements to website speed are made thanks to “cookies,” such as the ability to customise your experience or simplify navigation. Accepting a “cookie” from our website won’t put your security or privacy at risk. In order to gather personal data, rootedcafedoes not employ “cookies.” Neither “cookies” nor cookie files from other websites can read data from the hard drive of your computer.
rootedcafe maintains the right to update this privacy statement at any moment, at its discretion, in an effort to make it even better. We have taken care of the layout of our website to make you aware of this privacy statement so that you are aware of the conditions under which you can choose to share your personal details with us. Rootedcafe shall therefore presume that if you want to share personal information with us, you do so with no reservations regarding the conditions of this privacy policy
Refund & Return Policy
- Eligibility for Returns
- Due to the perishable nature of our products, we do not accept returns unless the item received is damaged, defective, or incorrect.
- Requests for refunds or returns must be made within 24 hours of delivery.
- Return Process
- If your order qualifies for a return, please contact our customer service team at [insert contact information] with your order details and evidence (e.g., photos) of the issue.
- Once your return request is approved, we will arrange for pickup or advise on the next steps.
- Refund Policy
- Refunds will be processed once the returned item is received and inspected.
- Refunds are issued to the original payment method and may take 5-7 business days to process, depending on your bank or payment provider.
- Non-Refundable Items
- Items that are opened, partially consumed, or not in their original condition are not eligible for refunds.
- Promotional items or orders purchased using discount codes may have limited refund eligibility.
- Exceptions
- Refunds are not applicable for dissatisfaction with taste preferences or minor variations in product appearance.
Cancellation Policy
At [Healthy Foods], we understand that plans can change. Please review our cancellation policy to know your rights and options.
Cancellation Policy
- Order Cancellations
- Orders can be canceled within 30 minutes of placement by contacting our customer service team.
- Once the order has been dispatched, cancellations are no longer possible.
- Refund for Canceled Orders
- Canceled orders will be refunded to the original payment method within 5-7 business days.
- Any discounts or promotional offers used in the order will not be refunded.
Shipping Policy
- Shipping Methods
- We deliver via our dedicated delivery team for website orders and partner with third-party platforms (Swiggy, Zomato, Blinkit, Zepto , Rapido, poter) for additional options.
- Delivery Times
- Standard delivery times are provided at checkout and vary based on your location and order type.
- Delays may occur due to factors outside our control (e.g., weather, traffic).
- Shipping Charges
- Delivery fees, if applicable, are displayed at checkout.
- Free delivery may be offered for orders exceeding a specific value, as part of promotions.
- Handling and Packaging
- All orders are carefully packed to ensure they reach you in perfect condition. Please inspect your package upon receipt and report any issues immediately.
- Order Tracking
- Tracking information is available for orders placed directly through our website. Third-party platform orders can be tracked via their respective apps