Terms & Conditions
By making a purchase through our website for a RootedCafe subscription you agree to each of these terms and conditions:
Section 1 – Products & Services
1.1 Automatically Renewed Payments
By subscribing to The Rootedcafe, you are consenting to a weekly, fortnightly, monthly or bi-monthly recurring payment, depending on your chosen subscription. In a monthly or bi-monthly subscription, payment will be taken on the same date each month.
1.2 Discount Codes
To enhance your shopping experience, we occasionally offer discount codes and promotional coupons. Please read the following terms and conditions carefully, as they govern the use of any discount codes provided by us. By using our discount codes, you agree to comply with these terms and conditions.
. Eligibility
- Discount codes are valid only for purchases made through our official website.
- Codes are limited to one use per customer unless explicitly stated otherwise.
- Some codes may have specific eligibility requirements, such as a minimum purchase amount or applicable products/categories.
. Usage Restrictions
Discount codes cannot be combined with other promotions, offers, or discounts unless explicitly stated.
- Codes are non-transferable and cannot be redeemed for cash or credit.
- Misuse of discount codes, including but not limited to sharing exclusive codes meant for individual use, may result in order cancellation or restriction from future promotions.
. Validity Period
- Each discount code has a specified validity period, which will be communicated with the code. Expired codes will not be honored.
. Exclusions
- Discount codes may exclude certain products, categories, or brands, as specified in the code details.
- Codes may not apply to shipping fees, taxes, or other additional charges unless stated.
1.3 Failed Payments
If a subscription payment fails, this could be caused by changes in your payment details or insufficient funds. If you do not notify us of either of these reasons, we will contact you and retry the payment each week. If we receive no response, your subscription and any pending deliveries will be cancelled.
Section 2 – Deliveries
- Delivery Options
- Direct Website Orders: Orders placed through our website are delivered by our dedicated delivery personnel.
- Third-Party Platforms: We are affiliated with Swiggy, Zomato, Blinkit, and Zepto. Orders placed through these platforms are subject to their respective terms and conditions, in addition to ours.
- Delivery Areas
- We deliver to locations within the areas serviced by our delivery team and the affiliated platforms. Availability may vary based on your location.
- Please enter a valid delivery address to confirm serviceability.
- Delivery Times
- Delivery times vary depending on the platform or direct order method. Estimated delivery times will be provided during checkout.
- During peak hours or unforeseen circumstances (e.g., weather, traffic), delivery times may be extended.
- Delivery timings from the original website is from 5am – 10pm.
- Delivery Charges
- Direct Website Orders: Delivery fees, if applicable, will be displayed at checkout.
- Third-Party Platforms: Delivery charges are determined by the respective platforms and are displayed during the order process.
- Order Tracking
- Direct Website Orders: Real-time tracking updates are available through our website or via SMS/email notifications.
- Third-Party Platforms: Tracking is available through the respective platform’s application.
- Order Acceptance and Cancellation
- Orders once placed cannot be modified. Cancellations may be allowed based on the platform’s policies or by contacting our customer service for direct orders.
- Refunds for cancellations, if applicable, will follow our [Refund Policy](insert link to refund policy).
- Delivery Issues
- If your order is delayed, damaged, or incorrect, please contact:
- For direct orders: Our customer service team at [insert contact details].
- For third-party orders: The customer support of the respective platform.
- Safety and Hygiene
- We follow stringent hygiene and safety standards to ensure your food is delivered fresh and uncontaminated.
- Delivery personnel are trained to handle food items with care and follow all health guidelines.
- Limitations and Liability
- We are not responsible for delays or issues caused by third-party platforms.
- In the event of any disputes or concerns, we encourage you to reach out to our customer service team for resolution.
- Changes to Delivery Policy
- We reserve the right to update or modify this delivery policy at any time without prior notice. Changes will be effective immediately upon posting on our website.